Reach out to our Customer Support team for further assistance: - Customer Support Hotline: + 6017 394 1763 - Customer Support Email: sofaxpoints@sofax.com We will investigate the issue and help ensure you receive your rightful cashback.

You can view your accumulated cashback amount by logging into your SofaX account. Cashback will be part of SofaX Points.

The cashback is calculated based on the settlement date of Eligible Spend transactions. Up to 3% cashback value will be calculated and rounded down to the nearest integer

No, the cashback is unlimited, with no capping on the amount you can earn. This means you have the potential to earn cashback on your purchases without any restrictions on the total amount you can accumulate.

You will be eligible for cashback when you make payment via SofaX.

Cashback will expire 2 years from the date earned.

In case of any dispute or claim regarding the cashback amount, you are required to submit relevant proof of transactions for further investigation. The entitlement of the cashback will be determined at the discretion of SofaX. If you want to file a dispute or claim regarding the cashback amount, kindly reach out to our 24/7 Customer Support team via the following channels: - Customer Support Hotline: + 6017 394 1763 - Customer Support Email: sofaxpoints@sofax.com

Transactions with SofaX Rewards will not be eligible to earn cashback.

Cashback earned can't be exchanged for cash.

You'll receive your cashback within 5 business days.